This entry was posted on Monday, March 5th, 2007 at 5:21 pm and is filed under Financing, Numbers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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March 5, 2007
Quickenloans claims to be the best company to work for. I learned this from all the flashy advertisements all over their site telling me how great it was to work at Quickenloans. I was constantly reminded of this as I spent 20 minutes waiting on hold listening to their silly message about how great it is to work for quickenloans.
The purpose of my call? Quickenloans advertises that you can get a free rate quote for their loans without needing to provide a social security number. That’s standard practice in the loans industry, since people like to shop around. I had the added advantage of knowing my credit score, and so I figured this would be an easy call. I’d give them my score, and ask for the rate on a certain loan amount.
I found myself calling, after a ridiculously frustrating online chat with an agent. It went something like this:
“Hi, I saw on your site that you advertise being able to give quotes without needing a social security number. I would like a quote for a $90,000 loan.”
“Hello sir, please provide your social security number and I’ll be happy to assist you in finding a loan that matches your needs”
“No thanks, I can give you my credit score though”
“Sir, please just provide me with your social security number and I’ll be happy to help you”
“Your website says that you don’t need my social in order to give me a quote”
“Sir, I CANNOT help you without your social security number, please type it”
“No thanks, I’ll give you my score though”
“Sir, please just type your social”
“Look, I’m not going to. Are you going to help me or should I use someone else?”
“Sir you are going to have to call us. I cannot help you further without a social security number”
“Will they be able to help me without one?”
“Yes sir, just call”
So here I am calling, and I finally get my call picked up. I politely ask for a quote, answer the normal questions, then we come to the hated:
“Ok sir, I’ll just need your social security number”
“I just gave you my score, as I explained earlier, I do not wish to give my social security number. Your site says that we can contact you and ask for a quote with ‘No Social Required’”
“I’m sorry sir, I cannot give you a quote without that information, please give me your social security number”
“Like I said, I don’t want to do that. I’m not sure I’m getting the property, and don’t want to waste the credit inquiry until I know what your rates are”
“Sir, we won’t affect your credit report in any…”
“look, I don’t want to give it, your site says I don’t have to, who can I talk to that can help me?”
I finally get transferred to the Utah loan officer. He supposedly can give the sacred quote information…as it seems no one else is allowed to even give me rough numbers.
More holding then….
Voicemail.
He called me back weeks later and left a message…
…asking for my social.
read comments (2)
March 5th, 2007 at 10:21 pm
[…] instead focus on selling homes and get to know a few good brokers to refer business to. After my recent experience with Quickenloans, I am quite open to considering the use of a broker for my next […]
March 30th, 2007 at 6:09 pm
Yeah Quicken loans sucked for me as well. Unfortunatly for me, I did the whole song and dance. They told me that I had to pay $750 to lock in my rate and good up to 3 months, I paid it and the “closer” came on the line and told me a different rate quote saying that they could not lock in my rate because I didn’t have the sales contract yet… total BS! They eventually told me they couldn’t approve me because of some things and told me NO ONE could… Called Country wide and was approved next day.